Privacy Policy
At Body Restore Clinic (referred to as “we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.body-restore.co.uk (the “Website”).
By using our Website, you agree to the terms of this privacy policy. Please read this policy carefully. If you do not agree with our policy, please refrain from using our Website.
1. Information We Collect
We may collect and process the following types of information about you:
Personal Information:
• Identity Data: This includes your name, title, date of birth, and gender.
• Contact Data: This includes your billing address, delivery address, email address, and phone number.
• Financial Data: Payment card details are processed securely by our payment provider (e.g., PayPal, Stripe). We do not store card details.
• Transaction Data: This includes details of payments to and from you and other details of products and services you have purchased from us.
• Technical Data: IP address, browser type, time zone settings, and other technology on the devices you use to access our Website.
• Usage Data: Information about how you use our Website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Personal Data
We may use your personal information for the following purposes:
• To provide services: Processing your bookings, delivering services, and managing payments.
• To improve our Website: Analyzing how you use our Website to enhance user experience.
• Marketing: Sending you information about new products, services, or promotions (with your consent).
• Compliance: Complying with our legal and regulatory obligations.
We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
3. Legal Basis for Processing
We process your personal information under the following legal bases, as required by the UK General Data Protection Regulation (GDPR):
• Performance of a Contract: When processing is necessary to fulfill a service contract with you.
• Legitimate Interests: For purposes related to the legitimate business interests of Body Restore Clinic, such as improving our services.
• Consent: Where you have explicitly given us permission to process your data.
• Compliance with Legal Obligations: To meet our legal duties and obligations.
4. Data Retention
We will only retain your personal information for as long as is necessary for the purposes outlined in this privacy policy or as required by law. When your data is no longer necessary, we will securely delete or anonymise it.
5. Your Rights
Under the GDPR, you have several rights concerning your personal information:
• Access: You have the right to request a copy of the information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request the deletion of your personal information.
• Restriction: You have the right to request we limit the processing of your personal data in certain circumstances.
• Data Portability: You have the right to request that your data be transferred to another data controller.
• Objection: You have the right to object to how we process your personal data in some circumstances, including for direct marketing purposes.
• Withdraw Consent: You have the right to withdraw consent where we rely on consent to process your personal data.
To exercise any of these rights, please contact us at elliot@body-restore.co.uk.
6. Sharing Your Data
We may share your personal information with trusted third parties, such as:
• Service Providers: To help us operate our Website or deliver services to you (e.g., IT service providers, payment processors).
• Legal Authorities: To comply with any legal obligations or enforce our terms and conditions.
All third parties with whom we share your data must respect the security of your data and treat it in accordance with the law.
7. Data Security
We are committed to ensuring that your personal information is secure. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised manner.
8. Cookies
Our Website uses cookies to improve your experience and to provide information on how visitors use the site. A cookie is a small file placed on your device. You can set your browser to refuse cookies or alert you when cookies are being sent.
For more information, please see our Cookie Policy.
9. International Transfers
We do not transfer your personal data outside the UK or the European Economic Area (EEA). If, in the future, data is transferred outside of these regions, we will ensure it is protected by implementing appropriate safeguards as required by law.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect legal or regulatory changes, or to improve our privacy practices. The updated policy will be posted on our Website with the effective date.
11. Contact Us
If you have any questions or concerns about how we handle your data, please contact us:
Body Restore Clinic
Address: Body Restore Clinic, Unit 1 Plantain Place, London, SE1 1YN
Email: elliot@body-restore.co.uk
Phone: 0203 3024 008
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
Effective Date: 21st October 2024